The key thing to remember when using Parkmobile is that you only need to have called the service once to permanently register an account against that mobile number. If you have or intend to use the service sporadically to pay for your parking it can become difficult in remembering your login details. By updating your account with key pieces of information you can always make accessing your on-line account quick and easy!
To ensure simple and secure access to your account at all times, we recommend you update your account upon first use by following these steps:
Add Personal Information
Under the 'My Details' heading on the dashboard, click 'Edit Details' to be taken to the 'Contact Details' form. From here you can add the important details such as name, e-mail address, a secret question and even your Twitter ID!
Your e-mail address and the secret question are of significant importance if you ever need to reset your PIN or Password at a later date. We protect your privacy to the highest possible standards and will not share any of your information with third parties.
Adding Addresses
To complete your personal profile, you can also add a postal address; whether that be home, work or both.
To add an address or multiple addresses, select 'Account' in the top right corner of the page followed by 'Addresses'. Under the heading 'My Addresses', click 'Add address', set the address type and complete each line before saving. Repeat the process if wishing to store more than the one address.
The first address added will be set as your default address should you later need to recover Tax Receipts.
Adding Vehicles
If you own or use more than one vehicle - no problem! We will allow you to store an unlimited number of vehicles to your account. It is always a good idea to make sure your stored vehicle list is up-to-date.
Open the vehicles menu by selecting 'Account' in the top right corner of the page followed by 'Vehicles'. Under the heading 'My Vehicles', click 'Add a Vehicle' to enter the new vehicle details and complete each detail before saving. Repeat the process if necessary with any additional vehicles you are likely to park.
Adding Payment Cards
You can store up to three payment cards for use with Parkmobile. If you have a different card for different occasions (one for personal use whilst another for business use), add your payment cards prior to next use to save you that additional time when booking.
Access your payment cards by selecting 'Account' in the top right corner of the page followed by 'Payment Cards'. Above the card description (grey) panel, click 'Add a new card' to enter the payment card and complete each detail before saving.
Once done you can then even set the priority of which order your cards are offered by using the 'Move Up/Down' arrows. The card listed as '1' will be offered first, '2' second and '3' last of all.
We, of course, like to do most of the leg-work for our customers. Below are a few more handy hints on additional facilities you can set-up with Parkmobile.
Automatic VAT Receipts
We all know that travelling and parking are large parts of any motorists typical day. Offered nationwide it is likely you will encounter a Parkmobile location at some point. If you travel frequently (or infrequently even) for business purposes and need a Tax Receipt - no problem!
To automatically have Tax Receipts emailed to you each time you use Parkmobile, select 'Account' in the top right corner of the page followed by 'Settings'. Under the heading 'Get receipts automatically delivered to your Inbox', select 'As soon as I've parked' from the 'How often would you like your receipts emailed to you?' option before saving.
Text Message or E-mail Confirmation / Reminders
If you would like activation confirmation that your booking was successful you can choose to receive an SMS or e-mail alert each time you park. Once payment has been successfully processed we will text or e-mail you with full details of the vehicle, location and time you have paid for. You can then go about your business safely knowing that everything is present and correct!
In addition to the confirmation text we also offer an SMS or e-mail Reminder. Whether out shopping, having lunch or on a business trip you can opt-in to receive an alerts when your time is running out and add more time by extending your session if you want/need to stay that little longer (as long as the parking operator allow it - check local signage for any maximum stay duration and no-return rules)! By setting-up this feature we will text you 10 minutes before your session expires to remind you to extend if you can't make it back to the vehicle in time.
To add text message or e-mail alerts, select 'Account' in the top right corner of the page followed by 'Settings'. Under the heading 'SMS Settings' or 'Email Settings', click each box to select the applicable option(s) before saving. These alerts will then be sent the next time you park with Parkmobile.
All text messages are charged at ¢25 per text. E-mail alerts are non-chargeable
Although you may have called on the last occasion, why not try our mobile apps to make your Parkmobile experience even quicker? The Parkmobile app is available to iPhone (iPad compatible) and Android devices.
