The most frequent reason for customers not being able to access a receipt is simply that they are searching under the wrong account.
Each time you call from another device, a new account is automatically created by under the mobile number used. Therefore, you will need to login using the mobile number you called from on the day and PIN or Password combination specific to that mobile account.
You can reset your PIN or Password using the respective recovery tools found on the login page and by entering the mobile number you used to purchase the session(s) you require a receipt against.
