In the event that you haven't received your Tax Receipt to your nominated email address, there are a number of steps you should take to ensure the receipts are being sent correctly;
1) Login to your account and confirm that the e-mail address is correct under the 'My Details' heading on the Dashboard. Amend the e-mail address if incorrect by clicking 'Edit Details' and overtyping the displayed e-mail address before saving. Print any required Tax Receipts from the 'Receipts' page in the interim.
2) Check your Junk and/or Spam folders for the missing receipts.
3. Add noreply@parkmobile.com.au to the white list in your email application. This will ensure that future e-mails from us are not deleted or sent to your Junk/Spam folder incorrectly.
Please note: If you are using a business e-mail address then your organisation may deem the e-mail spam and block e-mails from Parkmobile as we use a noreply mailbox for delivery. We would recommend that in these instances you contact your in-house Support Desk to report the issue or add a personal domain address to your Parkmobile account.
