As our mobile apps rely on an internet connection (data or Wi-Fi) then it is possible that you may on rare occasions encounter an error or performance based issues should you lose connection during use of the app. The most likely point where you may experience an issue will be when submitting payment at a Buy Time location. This is simply because after entering your CV2 (security) code and submitting your payment request, the app has to establish a strong enough connection with the payment system in order to facilitate your request. This requires a two way portal between your device and our servers and then the return path.
Should you not receive acknowledgement at this point confirming the success of the payment and be unsure whether the payment was successful then you can easily check this by following these instructions;
1. Go to the 'Sessions' / 'Parking History' page in the app.
2. If no active session is showing, pull down the screen or click the icon in the top right corner to refresh the page. If the session is still not showing, logout and close the app.
3. Re-open the app and login as you normally would do. Go to the 'Sessions' / 'Parking History' page and pull down the screen to refresh the list if the session is still not showing.
4. If after all of this the session is still not apparent then your payment would not have been successful and you will need to try again. The app will additionally generate warning messages if you try to activate multiple sessions in quick succession.
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