As our mobile apps rely on an internet connection (data or Wi-Fi) then it is possible that you may on rare occasions encounter an error or performance based issues should you lose connection during use of the app.
If when attempting to process a request your are logged out of the app this will indicate that your internet connection was lost and we could not verify your identity. You may need to login again at this point and first check for any active sessions (if this occurred at the time of activating a session or making a payment) and then re-submit the request if it appears that the first attempt was unsuccessful.
To check whether a session was created:
1. Go to the 'Sessions' / 'Parking History' page in the app.
2. If no active session is showing, pull down the screen or click the icon in the top right corner to refresh the page. If the session is still not showing, logout and close the app.
3. Re-open the app and login as you normally would do. Go to the 'Sessions' / 'Parking History' page and pull down the screen to refresh the list if the session is still not showing.
4. If after all of this the session is still not apparent then your payment would not have been successful and you will need to try again. The app will additionally generate warning messages if you try to activate multiple sessions in quick succession.
In the event that you are experiencing what appears to be performance or connection based issues with the Parkmobile app, we would recommend that you first test the functionality of other apps (that require a data or Wi-Fi connection) and/or the web browser stored to your device.
Should you then continue to encounter issues you may wish to uninstall and re-install the app from fresh. Any issues can then be reported to our Customer Support Desk for investigation.
Please note: To avoid delaying payment in instances such as these you can call the number displayed on local signage to activate a session this way and limit the potential of receiving an Infringement Notice.
